In case it isn’t already obvious
In case it isn’t already obvious, I’m no longer adding material or moderating comments on this blog.
All is well, it’s just my interests are changing and I’m focusing my time and energy elsewhere.
I’ll keep the site as it is for a while longer but at some point will remove/replace it. So if there are any articles you want to keep, now’s the time to print them out.
If you want me to keep you posted on my future projects, please add your name and email below:
This will be the only list I’ll be using so even if you’re already on another list of mine, you’ll need to add your name to this one.
Thanks.
Posted on Sunday, March 22, 2009 at 11:01 AM
Share Blair:
Progress?
If you don’t know what inspired this, watch this video.
* sign courtesy of www.txt2pic.com
Posted on Saturday, January 24, 2009 at 11:16 AM
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I am proud to call this man my friend
A few months ago I didn’t know who Stage Hypnotist Simone was. Today, I consider him a dear friend.
How did we become so close so quickly?
I don’t know what his explanation is, but mine is that Simone is one of the most selfless people I’ve ever met. If there was ever anyone who would drop everything to help another, it’s him.
When I first met Simone, he was writing a book, preparing a new stage show, and was working on numerous other projects. He was a man on a mission. I envied him.
But as fate would have it, his mission was about to change.
Now, true to his character, Simone has dropped all of these plans and is on a new mission. A mission he wasn’t looking for. A mission that has changed his life. And if he has his way, he’ll not only save another’s life, but transform it as well.
If you doubt that people can still be kind, compassionate and selfless in today’s world, please read Simone’s story.
If you can help him, please do. But even if you can’t, I believe just reading his story can help you. If nothing else, it will make you believe that true acts of kindness still exist.
I no longer envy Simone. I admire him. Something tells me you will too.
P.S. If you’re on Twitter, be sure to follow Simone. His username is KingofSway. If you’re not on Twitter, boy, are you missing out.
Posted on Thursday, January 08, 2009 at 07:57 PM
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Can you spot the change?
Occasionally, I hear from a customer who has had trouble downloading one of my products.
I used to respond with a note like this:
Hi X,
I apologize for the trouble.
I have reactivated the download link. Please try it again and let me know if you’re able to download it successfully.
If not, I will try an alternative method ASAP.
Again, I apologize for the trouble and appreciate your patience.
Blair
While this usually solved the problem and left my customer happy, every so often it didn’t. Even if the new download link worked, I could tell the customer was put off for some reason.
Not good.
I wondered what I was doing wrong.
Eventually I changed one sentence in my response and have noticed a dramatic improvement in the way my customers respond when these problems occur.
My new response is something like this:
Hi X,
I apologize for the trouble.
I have reactivated the download link. Please let me know if the file downloads successfully for you.
If not, I will try an alternative method ASAP.
Again, I apologize for the trouble and appreciate your patience.
Blair
Again, I changed just one sentence. But the change is more than mere words; it’s a change in the overall message I’m communicating.
What is it about the second message that sits better with my customers? Any ideas?
Posted on Monday, November 17, 2008 at 08:15 AM
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Tags: persuasionShare Blair:
Dave Lakhani on Small Business and the Recession
Just a quick note to point you to this must-read post by Dave Lakhani.
If there’s a more important message than this right now, I don’t know what it is.
PS. One of my favorite lines from the post:
If you want to practice positive thinking, acknowledge what is happening around you and look deeply into it to find advantage or opportunity that you can turn to your favor.
This is exactly in line with the project I’m currently working on. Maybe great minds do think alike. I hope. I hope.
Posted on Friday, November 14, 2008 at 12:10 PM
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Tags: success, recessionShare Blair:
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